Refund policy

Last updated: September 27, 2026

20 days to change your mind

You have 20 days from delivery of your order to return your shoes, no questions asked.

How to return

Request your return online from your account (return button on your order), or through our contact form including your order number. EU customers may also use the withdrawal form included in our terms of sale.
You'll receive a confirmation, followed by return instructions by email.
Send the pair back within 14 days of your request. We recommend a tracked shipping method.

Conditions

Shoes tried on indoors only, not worn outside, with clean soles.
Returned in the original box, with all included accessories.
A worn or damaged pair may be subject to a deduction reflecting its loss in value.
Return shipping costs are your responsibility, unless the product is defective, not as described, or we made a mistake.

Refunds

You'll receive a full refund of the product price (original shipping is free) to the payment method used for your order, no later than 14 days after you notify us of your decision. We may wait until we receive the returned package, or proof that it has been shipped, before issuing your refund.

Defective, damaged or incorrect items

Your 2-year warranty rights apply independently of the 20-day return window. Contact us with your order number and a photo: we'll arrange a repair, replacement or refund, and cover the return shipping.