Shipping & Returns

Order with peace of mind. Free tracked shipping and 20 days to change your mind: love them or your money back, conditions apply.

Free shipping, everywhere

$0 shipping, no minimum purchase.
Delivery time: allow 10–12 days between your order and delivery. The estimated date is shown on each product page.
Tracking: as soon as your order ships, you'll receive a tracking number by email so you can follow your package step by step.
Package delayed or stuck in transit? Message us and we'll take care of it.

20 days to change your mind

Your Mollos aren't right for you? You have 20 days from delivery to send them back, no questions asked.

Request your return from your account (return button on your order) or through our contact form, including your order number.
Get your return instructions by email.
Send the pair back within 14 days of your request.
Get your refund to your original payment method, no later than 14 days after your request, provided the conditions below are met. We may wait until we receive the package (or proof of shipment) before issuing your refund.

Conditions: shoes tried on indoors only, not worn outside, clean soles, in their original box. Return shipping costs are your responsibility, unless the product is defective, not as described, or we made a mistake. A worn or damaged pair may receive a partial refund reflecting its loss in value.

Canceling your order (EU customers)

Customers in the European Union can exercise their right of withdrawal online from their account: open your order and use the withdrawal button. You'll receive an email confirmation right away. You can also send us the withdrawal form included in our terms of sale, or any clear statement of your decision to withdraw.

Defective or incorrect product

All our shoes come with a 2-year warranty against defects. If something's wrong, contact us with a photo: we'll repair, replace or refund the item, return shipping included.