Refund policy

Last updated: October 16, 2026

30 days to change your mind

You have 30 days from delivery of your order to return your shoes, no questions asked.

Free size exchange

Wrong size? Let us know within 30 days of delivery and we'll ship your new size for free, subject to availability. The first pair must be returned under the conditions below.

How to return or exchange

Request your return or exchange online from your account (return button on your order), or through our contact form including your order number. EU customers may also use the withdrawal form included in our terms of sale.
You'll receive a confirmation, followed by return instructions by email.
Send the pair back within 14 days of your request. We recommend a tracked shipping method.

Conditions

Shoes tried on indoors only, not worn outside, with clean soles.
Returned in the original box, with all included accessories.
A worn or damaged pair may be subject to a deduction reflecting its loss in value.
Return shipping costs are your responsibility, unless the product is defective, not as described, or we made a mistake. Shipping your new size in an exchange is free.

Refunds

You'll receive a full refund of the product price (original shipping is free) to the payment method used for your order, no later than 14 days after you notify us of your decision. We may wait until we receive the returned package, or proof that it has been shipped, before issuing your refund.

Defective, damaged or incorrect items

Your 2-year warranty rights apply independently of the 30-day return window. Contact us with your order number and a photo: we'll arrange a repair, replacement or refund, and cover the return shipping.